Muddle House Mosaics

Privacy Policy

Muddle House Mosaics regards your privcay very important, I therefore follow strict procedures when it comes to your data. This policy will set out the basis on which I process personal data.

 

1. Website: When visiting the Muddle House Mosaic website, Cookies and a third-party Google Analytics may be used to anonymise infomation and statistics to help inprove the site.

 

2. Cookies: Cookies are small text files which are stored by the browser on your computer. Only the infomation you provide, or choices you make while visiting the website can be stored in a Cookie. Allowing a website to create cookies does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it. The cookies do not contain any personally identifying infomation. I may use cookies to monitor how people use my site.

 

3.Enquiry data: I may use your personal data that is contained in an enquiry that you have submitted to me regarding goods or services supplied by me to you.

 

4.Credit/Debit Card details, Billing Address and payment history:

Card machine terminal payments: Any payment data made through the card terminal is stored in a secure filling system and all data is then destroyed after an acceptable time scale.

Website Shop & Invoicing payments: I use a third-party payment agent to manage payments via the website or for invoicing. If you use this method of payment you will be asked by the third party payment agent for your card details and billing address. The data will be held by the agent and you will be asked to agree with their privacy policy. The agent may then supply me with your shipment data and not card details for me to complete the order or service requested.

 

5.Use of personal data: I use the personal data I collect from you to:

Allow me to deal with enquireies and requests

Supply you with goods and services

Resolve returns & refunds

 

6.Third Party: I may use third party agents to help enhance the service to you, this may be through the Website, Social media, Messenger or payment facilities.

 

7. How I protect personal data: I know it is very important to protect and manage your data, therfore I use computer safeguards such as firewalls and password security. I also use physical access controls to the filling system.

 

8.Data retention: Card terminal receipts: I will retain receipts for the following time before safely and securely disposing of them: 4 months

Other personal data Infomation: I will retain only for as long as necessary to provide you with my goods or sevices, however I may also be required to retain this infomation to comply with my legal and regulatory obligations, to resolve disputes and to enforce my agreements. I will generally keep personal data for the following time: 5 years.

 

9.Principles of data protection: My obligations are that the personal data must be:

Proceed fairly and lawfully;

Processed for limited purpose and in an appropriate way;

Adequate, relevant and not excessive for the purpose;

Accurate;

Not kept longer than necessary for the purpose;

Secure and not passed onto people or organisations situated in countries without adequate protection;

 

10.Your Rights: You have the right to ask for a copy of any personal infomation that I hold about you in my records, you also have the right to correct any inaccuracies and to update any infomation that is out of date. You also have the right to ask for any infomation I hold about you to be deleted.

Complaint: If you wish to raise a concern about my use of your infomation (and without prejudice to any other righs you may have), you have the right to do so with your local protection authority.

 

11. How to contact me:

For the purpose of EU data protection law, I Jo Moreman am the data controller for your personal infomation for Muddle House Mosaics.

If you have any questions or concerns, you may contact me at:      jomoreman@btinternet.com